If you’re in the UK

You are expected to take all reasonable steps to leave the UK where it is possible to do so or apply to regularise your stay in the UK. You are allowed to access Visa and Immigration services as these are considered an essential public service and will continue to operate safely under local and national restrictions.

If you intend to leave the UK but have not been able to do so and you have a visa or leave that expires by 30 June 2021 you may request additional time to stay, known as ‘exceptional assurance’.

Please submit your request for an exceptional assurance by emailing cihassuranceteam@homeoffice.gov.uk with the following details:

  • full name
  • date of birth
  • nationality
  • Home Office, GWF or any other reference number
  • type of visa
  • expiry date of visa
  • reason for request
  • evidence of flight or evidence showing reason you can’t leave

The subject header of your email should read “Request for an assurance”.

In your email you should attach evidence to show why you cannot leave the UK. For example, if you can’t leave the UK because you can’t find a flight before your leave/visa expires, you’ll need to submit a copy of a confirmed flight ticket. If you can’t leave the UK because you have coronavirus, you’ll need to submit confirmation of your positive coronavirus test result.

During the time in which your request for ‘exceptional assurance’ is pending you will continue on the conditions as per your current or most recently expired visa.

If you are granted ‘exceptional assurance’ it will act as a short-term protection against any adverse action or consequences after your leave has expired. If conditions allowed you to work, study or rent accommodation you may continue to do so during the period of your exceptional assurance. Exceptional assurance does not grant you leave. It is a means to protect those who are unable to leave the UK due to COVID-19 restrictions and not to facilitate travel, other than to return home.

If you’ve already been given assurance but your circumstances have changed or you’re unable to leave the UK by the assurance date previously given, you must reapply using the process above. You will need to clearly state that you’re making a subsequent application. You’ll be asked to provide new supporting evidence.

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